Job offer: Experienced Telesales Supervisor | Marrakech, Morocco)

Job title: Experienced Telesales Supervisor | Marrakech, Morocco)


Description: Company: We are a global leader in technology and services that power the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in more than 70 countries. In everything we do, we believe in doing the right thing by and for people: our game-changers, our customers and their customers, our community, our planet. Discover the power of Concentrix.Position:As part of our continued development, we are looking for two dynamic and motivated telesales supervisors in MarrakechMissions:Reporting to the project manager, your missions will be:

Ensure the achievement of qualitative and quantitative objectives Ensure a regular activity report to the client and top management Manage and lead a team of telesalesers: field animation, coaching, holding regular individual updates and team meetings, implementation place of support plan for low performers… Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions Ensure the availability of resources and means of production necessary to maintain flows Manage turnover, absenteeism and implement the necessary action plans Ensure administrative supervision of your team (leave, absences, delays, etc.) Alert about problems that could impact production

Required profile :

You have prior experience as a supervisor or team leader in a telesales activity You have a perfect command of French and English, both written and oral, You have analytical skills to understand and manage the achievement of objectives You have in-depth knowledge of sales techniques and best practices in telesales You are organized and rigorous You are recognized for your interpersonal skills You are proactive Leadership and strong managerial skills are essential qualities to successfully carry out your mission You are comfortable with office tools (Word, Excel, PowerPoint and internet) and telephony

Advantages: We offer you: An attractive salary package
A range of benefits: health insurance, on-site catering area, reductions from brands signed with Webhelp, etc.
Pleasant working conditions and prospects for advancement Address of our headquarters: 43, Bd Ibn Sina Desired personality traits: Extraversion Willingness to persuade Emotional distance Ambition Intuition / Spontaneity Flexibility

Salary :

Location: Marrakech

Date: Sun, 19 May 2024 05:27:05 GMT

Apply now!

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