Job offer: Receptionist (M/F) – Villa des Orangers – Villa des Orangers
Job title: Receptionist (M/F) – Villa des Orangers
Company: Villa des Orangers
Description: Description of the companyThe Riad was a traditional residence, located in the medina, built in the 1930s for a notable person from Marrakech who resided there until 1998, when it was transformed into a luxury hotel, combining tradition and refined decoration. Nine months were needed to restore the house and all the work was carried out by local artisans with full respect for local traditions, so the hotel can proudly display its perfect integration into the Moroccan culture and the Villa des Orangers was born: a charming hotel with 30 rooms and suites, member of the Relais & Châteaux chain.Job descriptionAS A RECEPTIONISTFirst contact with the client, the Receptionist is the guarantor of the clients’ good stay.
He/she welcomes the customer, provides him/her with all the information on the conditions of the stay, formalities, prices, hotel amenities, products and any promotions. He/she ensures customer satisfaction, He/she monitors their arrival and departure and transmits useful information to other departments.
His/her main missions will be to:
Ensure the physical and telephone reception of hotel guests Carry out check-ins and check-outs for individual or group guests according to the procedures in force and ensure the accuracy and reliability of the information collected Anticipate customer needs , respond to their requests, inform them and advise them Promote the hotel’s products (restaurant, room categories) Manage invoices and collections Communicate on an ongoing basis with other services Follow up on reservations by email and telephone
Qualifications
Coming from a hotel background, you are characterized by your excellent interpersonal skills, your interpersonal skills and your organizational skills. Your rigor, your team spirit and your experience in customer relations are your assets. Fluency in fluent English is essential and a second language is desired. Excellent presentation, you have very good interpersonal skills and are smiling. You have at least a first experience in the field of Reception.
Salary :
Location: Marrakech
Date: Tue, 21 May 2024 22:28:45 GMT
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