The end of paper in Moroccan administration?
The Kingdom of Morocco is taking a decisive step towards modernizing its public administration. The Ministry of Economy and Finance has just announced a radical transformation of its services, marking the gradual end of paper transactions in favor of complete digitalization. This ambitious initiative is part of the government’s desire to strengthen the efficiency and transparency of state institutions.
At the heart of this administrative revolution is the massive adoption of artificial intelligence (AI). Moroccan authorities see this technology as a powerful lever to optimize bureaucratic processes and improve the quality of services offered to citizens. This strategic decision reflects the forward-thinking vision of the Moroccan government, determined to position the country at the forefront of technological innovation in Africa.
One of the first projects of this digital transformation concerns customs procedures. From now on, customs declarations will no longer be made on paper, but via a sophisticated electronic platform. This change, according to the Minister of Economy and Finance, Nadia Fettah, aims to streamline exchanges between the customs administration and foreign trade players.
AI for administrative efficiency
The Moroccan Customs and Indirect Tax Administration stands out for its innovative approach. It is already experimenting with the use of machine learning algorithms to improve the control of customs declarations and more effectively detect fraud attempts. These technological advances promise to significantly strengthen the integrity of the Moroccan customs system.
In this regard, the ministry is also considering leveraging AI to analyze images captured by scanners at checkpoints. This practical application of the technology is expected to enable more accurate and faster monitoring of imported and exported goods, thereby strengthening border security while speeding up procedures.
The Directorate General of Taxes is not left behind in this digital revolution. It plans to deploy remote services based on AI, in particular for the issuance of administrative certificates and the monitoring of the tax situation of taxpayers. These innovations aim to simplify administrative procedures and reduce processing times.
Digitalization also extends to the tax area, with the establishment of online tax filing and electronic tax payment systems. These new technological platforms promise to significantly simplify tax procedures, making the system more accessible and transparent for citizens and businesses.
The State Property Directorate also benefits from this wave of modernization. Its information system has been completely revised and improved, now integrating advanced geographic functionalities. This upgrade facilitates the management of the State’s real estate assets and helps in making strategic decisions concerning state property.
To support these ambitious initiatives, the Ministry has invested in the creation of a state-of-the-art data center. Certified level 3 by the Uptime Institute, this infrastructure guarantees high availability of digital services and ensures continuity of operations even in the event of technical disruptions.
This comprehensive digital transformation aims to position Morocco as a regional leader in e-government. By fully embracing information technologies and artificial intelligence, the Moroccan government demonstrates its desire to build a modern, efficient and forward-looking public administration.
The success of this initiative could well serve as a model for other African countries seeking to modernize their administrative apparatus. Morocco is thus asserting itself as a pioneer in the use of cutting-edge technologies in the service of governance and economic development.
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