Work from Home with Amazon Morocco (40.45 dh/hour)

Amazon, the online retail giant, is currently looking to strengthen its customer service team by recruiting employees to work from home. This offer is open to residents of Rabat, Salé, Kenitra and the Greater Casablanca region, offering an opportunity to work in a virtual environment with an attractive remuneration.

Position: Home-based customer service associate

This six-month fixed-term contract (CDD) position offers a full-time position of 44 hours per week, with an hourly rate of 40.45 Dirham gross. Candidates must be available to start on August 9, 2024 and will be required to work flexible hours to meet client needs.

Location: Virtual – At Home (Rabat & Regions, Salé, Kenitra, Greater Casablanca)

Working for Amazon means joining a customer-centric company, where every interaction is focused on delivering an exceptional experience. Customer service associates don’t follow predefined scripts, but are trained to resolve customer issues with empathy and efficiency, bringing a personal touch to every conversation.

Remuneration: 40.45 Dirham/hour Gross

The main role of customer service associates is to prevent problems, answer questions and ensure customer satisfaction. They will be the first point of contact for French-speaking customers, responding to their requests by phone, chat or email. Questions may relate to orders, products, payments or advice on the website.

French language

Start date: August 09, 2024

Associates will use a variety of tools to navigate, research and review solutions, and communicate effectively with customers. Strong communication skills in French, both oral and written, and basic computer knowledge are essential.

What are your working hours?

Work schedules will be established on a rotating basis to cover business hours from 06:00 to 00:00 Monday to Sunday. Shifts may include early morning, late evening, weekends and public holidays. Employees will receive their schedules at least six weeks in advance.

Required qualifications

Applicants must be at least 18 years old and, for foreigners, have the right to work in Morocco. A quiet, distraction-free workspace at home is required, as well as a stable internet connection (minimum of 10 Mbps download and 5 Mbps upload).

Benefits and training

Amazon does not require prior customer service experience, providing comprehensive training and equipment upon arrival. Benefits include CIMR retirement benefits, health insurance, an employee assistance program, paid maternity and paternity leave, and special discounts on Amazon. The company also hosts social events and programs focused on physical and mental well-being.

Application process

Interested candidates will need to allow approximately 90 minutes to complete the online application form and assessments. It is recommended to use a laptop or desktop computer for the best experience. If successful, candidates will be contacted for next steps.

Amazon, as an equal opportunity employer, values ​​diversity in its workforce. The privacy and security of candidate data are also top priorities for the company.

To apply for this exciting role and join a dynamic team, click the link below and start your journey with Amazon today.

Apply HERE

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