Job offer: Manager of French-English speaking activities | Marrakech Province (Morocco) –
Job title: Manager of French-English speaking activities | Marrakech Province (Morocco)
Business:
Description: Company: We are a global leader in technology and services that power the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in more than 70 countries. In everything we do, we believe in doing the right thing by and for people: our game-changers, our customers and their customers, our community, our planet. Discover the power of Concentrix.Position:Position:On behalf of our client, a leader in the communication technology sector, we are recruiting an activity manager/Head of Operations.The activity manager manages production operations and resources human resources of global accounts (located in the various Webhelp subsidiaries around the world) while respecting the contractual commitments to customers, the processes and standards of the Webhelp group.
He is also a key player in the development of established customer accounts and prospects.Missions: Reporting to the site director, you ensure the achievement of the operational objectives of the teams under your responsibility (margin, quality, productivity, etc.).
You are responsible for managing performance on your projects using all the resources available to you.Management of production operationsYou monitor financial and non-financial indicators: turnover, volume, customer satisfaction, etc.You manage production capacity forecasts. You monitor margins and management ratios for the entire scope under your responsibility. You propose and implement high-impact action plans to improve margins and production ratios .You manage the launch of new activities.You manage the relationship with ordering clients: understanding and adherence to the issues.You monitor project indicators on a daily basis for margin, volume and quality.You implement the necessary actions to to achieve the set objectives. You ensure the management of alerts (drop in flow, technical incidents, outages, etc.): implementation of action plans, monitoring of the resolution, communication with account management and the client if need.You collaborate cross-functionally with the managers of the same account, located in the various Webhelp subsidiaries around the world.Supervision and management of your teamsGuarantor of individual and collective performanceYou lead and build loyalty in your teams.You implement the necessary actions to recruitment and development of your employees. You ensure the motivation and cohesion of teams and maintain a satisfactory social climate. Profile sought: Profile sought:
Higher education in management. You have a perfect command of French and English (level B2 and above for English). You have at least 8 years of experience as a senior manager in call centers, ideally on English-speaking/international accounts. You have analytical skills to understand and manage the achievement of quantitative and qualitative objectives. You have good interpersonal skills and the ability to manage large teams (more than 100 people). Leadership, decision-making and unifying skills are essential assets to access the position
Advantages: We offer you the following advantages:
An attractive salary package A range of social benefits: health insurance, supplementary pension, on-site catering area, crèche/crèche subsidy, etc. Pleasant working conditions and career development prospects
Address of our headquarters: 43, Bd Ibn Sina Desired personality traits: Flexibility Emotional distance Extraversion Conventional
Salary :
Location: Marrakech
Date: Sat, 18 May 2024 22:25:39 GMT
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