Job offer: Senior French-English speaking supervisor for a telesales activity | Marrakech (Morocco) – Media7
Job title: Senior French-English speaking supervisor for a telesales activity | Marrakech, Morocco)
Business:
Description: Company: We are a global leader in technology and services that power the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in more than 70 countries. In everything we do, we believe in doing the right thing by and for people: our game-changers, our customers and their customers, our community, our planet. Discover the power of Concentrix. Position: On behalf of our client, we are looking for a senior French-English speaking supervisor for a telesales activity. Missions: Reporting to the project manager, your missions will be:
Ensure the achievement of qualitative and quantitative objectives Ensure compliance with the client’s quality processes and standards & Webhelp Ensure regular activity reporting to the client and top management Manage and lead a team of supervisors: coaching, point keeping regular individual and team meetings, implementation of a support plan for low performers, etc. Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions Ensure the availability of resources and means of production necessary to maintain flows Manage turnover, absenteeism and implement the necessary action plans Ensure administrative supervision of your team (leave, absences, delays, etc.) Alert about problems that may impact production Manage production incidents
Profile sought: Profile sought:
Higher education in management You have a perfect command of French and English You have at least 1 year of experience as a senior manager and/or 2 years as a supervisor/team leader in contact centers You have proven experience in telesales You have great analytical skills to understand and manage the achievement of objectives You have a sense of anticipation and are customer satisfaction and solutions oriented You are organized and rigorous You are recognized for your interpersonal qualities You have a sense of listening You are a force for proposals Leadership and strong managerial skills are essential qualities to carry out your mission You are comfortable with office tools (Word, Excel, PowerPoint and internet) and telephony
AdvantagesWe offer you:
An attractive salary package A range of benefits: health insurance, on-site catering area, reductions from brands signed with Webhelp, etc. Pleasant working conditions and prospects for advancement
Address of our headquarters: 43, Bd Ibn Sina Desired personality traits: Respect for rules Extraversion Emotional distance Need for action Conventional Need for objectivity Flexibility Need for autonomy
Salary :
Location: Marrakech
Date: Sun, 19 May 2024 03:01:56 GMT
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