Job offer: Service Desk Analyst (Spanish speaking) | Rabat (Morocco) –
Job title: Service Desk Analyst (Spanish speaking) | Rabat (Morocco)
Business:
Description: Company:HCL Technologies is a next-generation global technology company that helps businesses reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL is also proud of its many initiatives in diversity, social responsibility, sustainability and education. Through its global network of R&D facilities and co-innovation labs, global delivery capabilities and over 211,000 ‘Ideapreneurs’ across 52 countries, HCL provides holistic services across all industry verticals. industry to leading companies, including 250 of the Fortune 500 and 650 of the Global 2000. Position: Are you passionate about problem solving and have an excellent ability to help others? We are looking for a Spanish-speaking Service Desk Analyst to join our team. As a Service Desk Analyst, you will play an essential role in providing quality technical support to our customers. Your main tasks will include:
Respond to incoming phone calls, emails and support tickets. Identify and diagnose technical problems encountered by customers. Provide clear solutions and instructions to resolve problems quickly and efficiently. Collaborate with internal teams to resolve complex issues. Track and update support tickets to ensure accurate tracking. Ensure excellent customer satisfaction by providing friendly and professional service. Contribute to documentation and knowledge base to facilitate future support. Participate in training to stay informed of new technologies and products.
Required profile :
Perfect command of Spanish and a good command of English. Previous experience in a technical support, customer service or help desk role preferred. Knowledge of common operating systems such as Windows, macOS, or Linux. Ability to communicate effectively with customers and explain technical solutions clearly. Ability to resolve problems quickly and proactively. Excellent problem-solving and decision-making skills. Ability to work independently and collaborate within a team.
If you have the required skills and you enjoy working in a stimulating environment, send us your CV today and preferably in English! Our headquarters address: Technopolis Desired personality traits: Seeking novelty Ambition Need for reflection Need for autonomy Involvement at work
Salary :
Location: Rabat
Date: Wed, 17 Apr 2024 01:57:39 GMT
Apply now!
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